What happens if my payment fails?

Written by Killiane Menand

Published on August 1, 20241 min read

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Should you encounter a payment failure on Alchemy, we provide a supportive approach to resolve the issue:

1. Six-Day Grace Period: After a payment fails, our billing system grants a six-day grace period. During this time, you can continue to enjoy the benefits of your current paid tier.

2. Account Status: If the payment issue is not resolved within the grace period, your account will automatically downgrade to the free tier. This ensures that you can still access Alchemy’s services, albeit with the limitations of the free tier.

How Do I Update My Payment Details?

To prevent any interruption in your service, it’s important to update your payment information promptly if you receive a notification of a payment failure. Here’s how you can update your payment details:

1. Navigate to the Dashboard: Log in to your Alchemy account and go to the dashboard.

2. Access the Billing Tab: From the dashboard, find on the left panel the‘Billing’ tab or click directly on this link: Billing Settings to proceed to the billing management area.

3. Update Payment Details: In the Billing section, you will find ‘Payment Details.’ Click on this to enter and update your payment information such as credit card details and billing address.

We recommend checking your payment details for accuracy and ensuring that your card is not expired, to avoid any future payment issues.