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Spring

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Spring

Spring Labs is an AI-native compliance and CX platform that deploys AI agents to automate call scoring, QA, and complaints management for financial institutions.

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What is Spring?

Founded in 2017, Spring Labs is an AI-native compliance and CX platform that deploys AI agents to automate work across financial institutions. Rather than providing dashboards, Spring Labs agents complete tasks end-to-end—scoring calls, catching complaints, summarizing accounts, and filing reports. Key agents include the Wrapup Agent, which saves agent time per call by auto-summarizing and routing escalations; the QA Agent, which enables 100% review coverage against custom scorecards; and the Complaints Agent, which achieves 97% complaint identification accuracy with automated categorization, triage, and response drafting. Spring Labs is trusted by financial institutions seeking to move from sampling-based oversight to full-coverage compliance automation.

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App store listings are independently reviewed and written by Alchemy using a combination of inbound submissions, editorial research, public project sources, and third-party directories, including ecosystem data from The Grid under the Open Database License, DefiLlama, DappRadar, Reown, and chain ecosystem pages.

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